When Ordering a Humidor from The Humidor Store, the following
terms and conditions apply to all Orders to Manufacture a Custom
Term: The Manufacturing
Contract begins on the day Initial Payment is received and ends
7 days after delivery or if multiple deliveries are required,
then 7 days after the last item has been delivered.
to The Humidor Store on all orders must be made when the Order
is placed for the manufacturing of the described Humidor in this
contract. Payment terms are non-negotiable and are subject to
change without notice.
Deposit: Upon discretion
of The Humidor Store, we may allow the Buyer of the Humidor specified
in this contract, the option to place a 50% deposit towards the
manufacturing order. Once the Humidor has entered into the manufacturing
process, an additional payment of 25% will be required in 21
days from the date of the manufacturing order. Once the Humidor
has been completed and is ready for shipping, the final payment
of 25%, which includes all shipping cost, will be required prior
to Humidor shipment. The job start date will be the date the
Humidor Store receives payment on the Humidor listed in this
Changes to Orders:
Changes can be made to existing orders at the discretion of The
Humidor Store within (3 Business
Days) of the order being placed. Requests for
changes can and must be submitted via email to mblanton@HumidorStore.com. Phone
changes cannot be accepted due to the fact that there could be
a mis-understanding in what was said or meaning of the change.
If changes are approved and made to an existing order, a Change Order Confirmation will be emailed
to the customer for documentation of the change. Changes to orders
are not considered complete unless the customer has this new
The Humidor Store is not responsible for any discrepancies when
dimensions are supplied by the customer. All dimensions are to
be verified by customers on their order, and placing the order
is agreeing to the dimensions as listed. Customer is agreeing
to their order as soon as they place it. Any
changes must be received within (3 Business Days)
of the order being placed.
The Humidor Store strives for the quickest turnaround time possible
by processing and cutting your order almost immediately after
it has been submitted. Once your Humidor Order has begun the
manufacturing process, the order cannot be modified, or added
to without incurring additional charges for the requested changes.
This includes combining newer orders with older orders to conserve
on shipping cost.
of our items are Made to Order and they are not in stock. Orders
can be canceled within (3 Business
Days) from the date the initial payment was received
from the purchaser. Cancellation requests must be emailed to
Cancellation requests via phone will not be accepted. After (3 Business Days), the order
cannot be canceled for any reason.
Refund/Return Policy: Refunds
are not available for Custom Made Humidors and associated manufactured
products. In rare circumstances, The Humidor
Store will accept returns of products due to a defect/error in
production (i.e. wrong size, wrong wood type, etc.) Error must
clearly have been made by The Humidor Store. The Humidor Store
reserves the right to deny any and all return requests. Shipping
said product back to The Humidor Store will be the sole financial
responsibility of the customer.
Shipping Information: All Humidors manufactured by The Humidor
Store are manufactured as individual cabinets and assemblies.
Each cabinet or assembly is wrapped in a shipping blanket or
has been wrapped by protective paper, bubble wrap, and or boxed.
All cabinets and assemblies are placed onto a shrink-wrapped
pallet if being shipped via a common carrier, UPS Freight, FedEx
Freight, etc. If the Humidors are to be shipped via The Humidor
Stores (Own or Rented) Truck, then usually the Humidors are wrapped
in a shipping Blanket or Protective Bubble Wrap and placed onto
the truck and strapped down for safe shipment.
Humidors can be shipped to businesses, residences, and construction
sites with or without a loading dock. A person will need to be
on site to inspect and sign for the shipment. Most carriers will
request a 8 hour window for delivery. Additional persons to help
off-load the Humidor shipment will be required at the time of
delivery and will be the responsibility of the buyer. If a lift-gate
is required, additional charges may be required.
The driver is only responsible for placing the pallet or wrapped
Humidor onto the back of the delivery truck. It is the customers
responsibility to have persons who have the physical capability
to offload the Humidor to its final location. All destinations
must be tractor trailer accessible. Shipping and handling charges
cover one delivery attempt to customer. In the event that due
to customer unavailability or other customer circumstance, an
order is not deliverable, the customer will be responsible for
additional shipping and handling. If there are any problems concerning
the delivery please contact us as soon as possible.
Shipping Transit Times:
On average, most deliveries take 4-10 business days
for transit from the time it ships out, not from the time the
order is placed. Deliveries are usually made Monday through Friday.
Orders that are shipped via common carrier (Truck Freight Line)
you will be contacted to set up a date and time for your delivery.
In the event that you need to reschedule delivery, or if you
are not going to be at the delivery location, please contact
the Freight Carrier at the telephone number provided with your
tracking information. If the delivery is scheduled and
no one is available at the time of delivery, there will be a
redeliver fee that must be paid prior to the next delivery attempt.
The Humidor Store will not be held responsible for any storage
fees or additional delivery fees beyond the original shipping
provided with your order.
Delivery / Acceptance:
Customer will have the right to inspect the goods upon delivery,
and within 3 Business Days after delivery, Customer
must give notice to The Humidor Store of any claim for damages
on account of condition, quality, or quality of the goods, and
the customer must specify the basis of the claim in detail.
Product Receiving Instructions:
1) Please inspect the shipment
immediately upon receipt.
2) Please sign for piece count as
well as pallet count.
3) The freight carrier has acknowledged
the receipt of this shipment from our facilities in good condition.
By your acceptance of the shipment from the carrier on the bill
of lading, you acknowledge that the product has been delivered
in good condition. The Humidor Store cannot be responsible for
loss or damage if you give the carrier a clean and clear receipt.
4) If any shortages or damages are
discovered upon delivery, make a notation for damage and/or shortage
on the bill of lading with a representative from the carrier
present before accepting the order.
Damage to Humidor Shipment:
If there is any damage upon delivery notify the delivery
driver of the damage and request that he/she makes a note of
the damage on the bill of lading prior to the delivery carrier
Even though we use professional freight carriers, accidents do
happen on occasion. All products are fully inspected and are
in perfect condition before being shipped out from The Humidor
Stores Factory. Should you find damage to the Humidors or Accessories
being delivered, be sure to take photos to show proof of the
damage at the time of delivery in case we need to make an insurance
claim. If the merchandise is damaged beyond repair and the piece
must be exchanged, then only refuse the damaged item not the
entire order. Be sure to retain all original cartons and/or packaging
until resolution regarding your order has been reached as well
as all paperwork. Should the shipment contain concealed damage,
be sure to contact The Humidor Store within (3
Business Days) of delivery date and e-mail photos
of damage. The customer is responsible for all damage that occurs
following receipt of the shipment.
Warranty: The Humidor
Store warrants to Buyer that products manufactured by The Humidor
Store will be free from defects in workmanship and material under
normal use within one year of shipment date. If a product manufactured
by The Humidor Store fails to conform to this warranty within
the one year warranty period, The Humidor Store at its option
will repair, replace, or issue a credit for the Product to the
Buyer. The Humidor Store will not be responsible for freight
charges on returned goods and shipments.
The Humidor Store desires to have only satisfied customers. To
avoid any misunderstanding, it is important that you clearly
understand the possible inconsistencies that may be experienced
with real wood products.
Our Humidors represent the careful selection of woods, however,
no two pieces of wood are ever exactly alike, even from the same
tree. Light stains and natural finishes highlight the natural
characteristics of the wood and makes them more evident than
darker finishes. Natural finish has been especially formulated
and provided for those who understand, appreciate and enjoy the
true beauty of natural or almost natural finish. Both Oak and
Maple wood species with Natural Finish have distinctive natural
characteristics somewhat unique to other species or colors. Wood
by nature can have considerable color variation made more evident
by the natural finish. There may be shades of White, Red, grey
or even green areas. Mineral streaks, caused by the irregularity
of mineral absorption from one part of the tree to another, becomes
more pronounced with the natural finish. Mineral streaks may
show up as streaks of grey, black, or even red in areas. Grain
and apparent texture may range from even and consistent to varied
and dramatic. Due to the differences in natural color and grain,
each piece of wood will react differently to the finishing material
used. Closed grained woods absorb less and will vary in color
from more open grained pieces of the very same woods.
Purchases at a future date of the same style and color cannot
be guaranteed to make a perfect match. Small door samples or
displays may not represent the exact color received at time of
shipment. Accordingly, The Humidor Store cannot be held responsible
for any of the above mentioned conditions.
If the buyer purchases a product from The Humidor Store that
includes a product such as a Humidifier or Hygrometer that was
not manufactured by The Humidor Store the buyer must accept the
warranty from that manufacturer and address all claims and concerns
to that manufacturer of that product.
The Humidor Store will not be responsible for any warranty
claim unless it receives prompt notice of any discovery by Buyer
of a claimed defect and Buyer's cooperation. All warranties are
void if a Product is not stored, installed, operated, and maintained
in accordance with The Humidor Stores instructions and recommendations
and standard industry practice. No employee or agent of ours
is authorized to make any warranty other than that specifically
set forth herein. Except as expressly provided herein, the foregoing
warranty is exclusive and in lieu of all other warranties, whether
written, oral, statutory, express or implied.
Taxes: All sales
taxes, tariffs, and other governmental charges shall be paid
by the Customer and are the Customers Responsibility.
This Contract shall be governed by the laws of the State of Florida.
Any disputes hereunder will be heard in the appropriate federal
and state courts located in Hillsborough County, Florida.
Terms & Conditions Disclaimer:
The Humidor Store reserves the right to update or modify its
policies at any time without prior notice.
Color/Finish/Shade Guarantee Disclaimer:
The Humidor Store does not guarantee color, shades or finishes
on any item due to the fact that computer screen settings vary
from computer to computer. For the best depiction of an item
color, please request a color sample of the material that we
will be manufacturing your Humidor from.
Seller may, without liability, delay performance or cancel this
Contract on account of force majeure events or other circumstances
beyond its control, including, but not limited to, strikes, acts
of God, political unrest, embargo, failure of source of supply,
This Contract contains the entire agreement between the parties
and supersedes and replaces all such prior agreements with respect
to matters expressly set forth herein. No modification shall
be made to this Contract except in writing and signed by both
parties. This Contract shall be binding upon the parties and
their respective heirs, executors, administrators, successors,
assigns and personal representatives.
Should you have any questions regarding the above terms and conditions,
we ask that you please give us a telephone call, e-mail, or write
a letter regarding the specifics of your order. You can reach
us at the following:
4705 North Manhattan Avenue
Tampa, Florida 33614
United States of America
1 (800) HUMIDOR
When you telephone or e-mail
us we will need the following:
and Color of humidor
to Name, address
and telephone numbers
to Name address and
We accept the following forms
Check prior to delivery
Any of the following major credit cards: